Return and Cancellation

Return policy

1. Buyer has the right to return the order within 14 days of purchase without giving a reason. This term is calculated from the moment of receipt of the goods by the buyer or a third party indicated by him (except the carrier).

2. In order to return the goods, the buyer must send a request by e-mail from the contact department.

3. In the application, the buyer must indicate the following information:

3.1. Name, physical address, phone number, email address.

3.2. Date of order, date of payment of order fee

3.3. Attach photo/scanned copy of receipts

3.4. In case of non-cash payment: card/account number from which the payment was made and transaction statement from the bank.

3.5. The list of goods/services that the buyer wants to return. The seller is obliged to review the application within 7 days of receiving the application, as well as return the refundable amount to the return point no later than 14 days after receiving and approving the returned goods. Confirm the return application. The address of the return point will be communicated to the buyer after the confirmation of the submitted return application.

4. The refund amount is determined according to the list of goods/services that the buyer wants to return, as well as the list of goods/services to be returned.

5. List of goods that are not subject to return:

5.1. If the product is made to the individual order of the buyer.

5.2. Perishable goods

5.3. Product with signs of damage

5.4. Services used, or services for which a request for use was submitted.

6. The buyer does not receive a refund for the delivery of the goods at the time of processing the order.

7. In case of returning the certificate, the refund amount is determined as follows:

7.1. If the certificate is returned without damage or signs of opening, the buyer will be refunded 100% of the order price.

7.2. In case of damage, traces of opening the package or incorrect packaging, the seller has the right not to return the value of the package.

7.3. If the physical carrier of the certificate is damaged or the certificate is found to be activated, used, blocked, revoked or not genuine, the seller reserves the right to refuse to refund the value of both the certificate and its packaging.

8. Only the buyer has the right to return the goods/services within the period specified in clause 5.1 of this agreement.

9. The certificate for the third party cannot be considered as a security and is not subject to return and/or exchange for cash, but is intended only for the exercise of the right of the client to receive services according to the valid certificate.

10. After confirming the return of the goods by the seller, the buyer is obliged to deliver the returned goods to the return point at the address specified by the seller. The buyer is responsible for the condition of the goods until the seller accepts the returned goods.

11. The condition of the returned item will be evaluated upon delivery of the item to the place of return.

12. Transportation of returned goods is at the buyer's expense.

13. Refunds to the buyer will be made using the same form of payment that the buyer used when placing the order.

14. If bonuses are used during the payment of the order, its amount will be deducted from the amount payable to the buyer.

Order cancellation policy

1. The buyer has the right to refuse the order if:

1.1. If the order is canceled before the order is submitted for fulfillment, the seller will refund the entire amount paid by the buyer.

1.2. In case of refusal of the order before the moment of delivery of the order or the moment of delivery to the courier, the seller has the right to withhold the cost of packaging and/or other goods that have already been made according to the individual order of the buyer.

1.3. In case of rejection of the order delivered in proper quality after the delivery of the order to the courier, the seller has the right to retain the cost of packaging and/or other goods made according to the individual order of the buyer, as well as the cost of delivery.

2. In case of rejection of the application, the buyer is obliged to contact the operator to implement the rejection of the goods and/or to receive instructions on further actions.

3. At the time of receiving the goods, the buyer has the right to reject the damaged goods. In this case, the buyer asks the courier or the seller to record the fact of receiving the damaged goods and immediately inform the operator (if the goods were received by courier service). The buyer will be refunded both the order and delivery amount (if paid).

4. If the buyer has already received the order, the order cannot be canceled, but the buyer has the right to return the order.