Terms of Delivery
Delivery throughout Tbilisi
Standard delivery is made during working days Monday-Friday 12:00-21:00.
If the item is not bulky, in exceptional cases it is possible to hand it over on Saturday. Free
city delivery within 2-3 working days. Contact the call center for express delivery.
Delivery to regions and villages
Delivery is carried out during working days from Monday to Friday from 13:00 to 22:00.
In regions, in particular, in big cities, delivery takes place within 3 working days, and in villages , it takes 4 working days.
Delivery conditions
1. The buyer has the right to personally choose the most acceptable means of delivery from those available at the time of placing the order.
2. The exact price and delivery time are determined by the selected option, order volume, types of goods delivered and delivery address. If an order is placed through the website, the exact price and delivery time will be provided to the buyer at the time of placing the order. If you place an order by another method, the operator will announce the exact price, terms and conditions of delivery.
3. Due to unforeseen circumstances, the delivery time may be extended, about which the seller or the courier service must immediately notify the recipient.
4. At the time of receiving the order, the recipient is obliged to check the integrity and completeness of the goods. If the product or its packaging is damaged, or the product does not correspond to the order, or the packaging is inappropriate, the recipient of the order has the right to refuse the order or give the seller the opportunity to correct the defect.
5. In individual cases, if the recipient is unable to receive the order on the day of delivery for their own reasons, the recipient or the buyer may be re-charged for delivery.
6. If the recipient rejects the order for any reason, in such case the party will be guided by the order rejection policy.
7. If the recipient does not receive the order within the agreed time, the buyer is obliged to inform the seller about it in any available way specified in the "Contacts" section.
8. In case of incorrect delivery of the order due to the fault of the seller or the courier service, re-delivery of the order is free of charge.
9. In the case of ordering the delivery of goods on a specific date and time, the possibility of such delivery must be agreed with the operator, and in the case of confirmation, this deadline is the deadline for order fulfillment.
10. Delivery of e-certificates and other additional goods/services, which can be delivered instantly via e-mail, is carried out within 1 hour of payment confirmation. If the certificate is not received on time, the buyer is obliged to contact the operator to find out the information related to the problem and to eliminate it.
