Terms and Conditions
Last update: 01.12.2023
In accordance with Article 329 of the Civil Code of Georgia, this document represents an invitation to an offer (hereinafter referred to as the "Offer"), which specifies the entrepreneur "HOHO.GE" (hereinafter referred to as the "Seller") to use the web service, as well as to purchase goods and/or services and/or basic conceptual conditions required for admission.
Using the web service and the digital information placed on it, purchasing goods and/or services (both by placing an order through the web service and using the communication channels on the "Contacts" page), receiving services in accordance with the obligations under this agreement, is considered acceptance of the offer, which is considered the agreement. in accordance with the conditions stipulated in it, equivalent to betting.
An offer placed on the web services of the seller on the Internet (for example, on the website http://hoho.ge), with which free access is possible, which ensures that each interested person is familiar with the content of this agreement.
The user must carefully read the text of this offer. If the user does not agree with any of its terms, he can refuse to use both the web service itself and the services offered by the seller.
The user, performing any action on the web service, or contacting the seller for the purpose of purchasing certificates and/or other additional goods and/or services, for their use and/or activation, is obliged to state that he has fully and properly familiarized himself with the terms of the agreement expressing full and Unconditionally agree to the terms of this Agreement.
Definition of Terms
"Seller" - individual entrepreneur "HOHO.GE" (legal address: Poti city, Konstantine Rekvava St. #11; actual address: Tbilisi, Sulkhan Tsintsadze Street #36; Identification number: 315116156; E-mail: support@hoho.ge; Tel: +995(550)05-11-16), which is registered in accordance with the legislation of Georgia and to which the website www.hoho.ge belongs.
Buyer/client – a natural or legal person who purchased a certificate or other goods/services in accordance with the rules established by this offer.
Customer – buyer or third party who actually owns the certificate and who directly receives the services.
Third Person – natural/legal person for whom the buyer purchased the certificate, or the actual owner of the certificate. The purchase of a certificate for a third party confirms, in particular, the indication of the contact information of this person when signing the certificate, or the actual transfer/gift of the certificate (material carrier or electronic document) to the third person and familiarizing him with the rules for using the certificate.
Operator - an employee of the seller's support service.
Request - The client's request to provide the service to him under the terms and conditions stipulated by this offer.
site – website http://hoho.ge
Sertificate - is a document printed (on a material carrier) or in electronic form, which confirms the buyer's the fact of payment of the cost of the service and the right of the customer to demand the provision of services to him in the manner and conditions stipulated by this offer.
Service- is a specific action or activity performed by the executor after receiving a request from the user during the validity period of the certificate. The cost, content and volume of the service are determined by the certificate and can be viewed with the information specified on the website. If the customer can receive one or several offered services with the certificate, the customer will choose which service he wants.
Order– a set of all goods/services available for sale, which the buyer wants to purchase from the seller and submitted to him in the form of an application through the website or in another available way.
Order cost – the price of all goods/services specified in the order excluding delivery costs.
1. Subject of the contract
1.1. In accordance with this agreement, the seller undertakes, at the request of the customer, to organize the provision of services to the customer. The list and content of the services are determined by the certificate and the information posted on the website, and the buyer undertakes to pay the price of the service determined by the offer.
1.2. This agreement is an agreement on demand for execution (subscription agreement), which provides for the payment of a certificate fee by the buyer for the purchase of the right to request the executioner to provide services to the customer, in accordance with the terms stipulated in the offer.
1.3. The contractor provides services personally or with the participation of third parties. The contractor is responsible for the quality of the service provided by the third party.
1.4. The service fee is paid by bank transfer to the seller's bank details, through the website, or in cash at the points of delivery of goods, or by handing over cash to a postal or courier service employee. The contract is considered concluded upon full payment of the tax.
2. Certificate purchase and service delivery procedure
2.1. To purchase a certificate, the buyer uses the functionality of the site or can place an order by any available means of communication.
2.2. When placing an order, the buyer chooses the functionality of the certificate: on a physical carrier or in electronic form. The certificate on the material carrier is packed in one of the versions of the gift wrapping. The buyer chooses the packaging version independently, and the cost of packaging is added to the cost of the certificate.
2.3. When placing an order, the buyer has the right to choose from 1 (one) to 10 (ten) services available on the site and attach them to the certificate, or choose a set of ready-made services. If the buyer independently creates a set of services, the cost of the certificate is determined by the cost of the most expensive service included in the set. The certificate in electronic form is sent by the seller to the e-mail address specified by the buyer. The seller sends the certificate placed on the material carrier to the address indicated by the buyer.
2.4. The certificate is delivered at the buyer's expense through postal or courier service. When purchasing a certificate, the buyer chooses the delivery method. The cost of the certificate and the delivery time are determined by the respective postal or courier service.
2.5. The buyer makes the payment in accordance with clause 1.4 of this agreement, and the seller undertakes to deliver the order to the address indicated by the buyer and within the agreed time.
2.6. The buyer carefully inspects the order upon receipt and has the right to refuse to accept the order in case of damage or signs of damage to the opening/packaging.
2.7. The validity period of the certificate is 6 months from the date of payment. The seller indicates the last day of validity of the certificate on the certificate itself.
2.8. The customer does not have the right to request the provision of services to him after the expiration of the certificate.
2.9. The seller gives the buyer (user) the opportunity to extend the validity period of the certificate upon payment of an additional fee. The validity period can be extended no later than 7 days after the expiry of the current validity period of the certificate and no more than once. The additional fee is determined in the following amounts:
- 10 (ten) GEL - in case of extending the validity of the certificate for 1 (one) month.
- 20 (twenty) GEL - in case of extending the validity of the certificate for 6 (six) months.
2.10. From the moment of payment by the client in accordance with clause 2.9 of the agreement, the validity period of the certificate will be extended by the corresponding period. The customer informs the seller about the desire to extend the term of the certificate in accordance with clause 2.1.
2.11. The right of the customer to request the provision of services with a valid certificate is carried out by activating the certificate through the website at any time, or verbally with the seller by phone during business hours. When activating the certificate, the customer creates a request for the provision of the service he has chosen. The seller processes the request, determines the time and date of service delivery, taking into account the customer's wishes and the seller's production capacity. Seller does not process requests during non-business hours, including weekends and holidays.
2.12. The request must be sent by the user no later than 7 (seven) calendar days before the estimated date of service provision.
2.13. Within 3 working days after receiving the request, the seller is obliged to contact the customer to agree on the time and date of service delivery using the customer's contact phone number.
2.14. The executor provides services to the customer only if he has a certificate according to which the request was processed by the seller.
2.15. At the request of the seller or the person providing the service on behalf of the seller, the customer is obliged to present the certificate when sending the request and/or receiving the service. If the user does not have a valid certificate, the seller has the right to refuse to process the application or provide the service.
2.16. Information about the contractors who actually perform the services is published on the site and/or provided to the user at his request.
2.17. The seller provides information about the service within the scope of the information provided by the contractor. The seller does not provide consultation regarding the services provided, but provides contact information for consultation from a personal contractor.
3. Cost of certificates
3.1. The value of the certificates is determined by the nominal value of the certificate and is formed on the basis of the maximum value of the claim right. The payment of the value of the certificates is a payment for obtaining the right to claim and cannot be considered as a deposit/advance payment.
3.2. The cost of the certificate corresponds to the cost of the most expensive service from the list of services linked to this certificate or the nominal value of the certificate in the case of selling the certificate for a fixed amount.
3.3. The certificate packaging kit is not included in the price, but is an additional product at the buyer's request. The buyer has the right to purchase the certificate without packaging, in which case the certificate is sent to the buyer electronically by e-mail or other means of delivering electronic messages.
4. Terms of delivery
4.1. The buyer has the right to personally choose the most acceptable means of delivery from those available at the time of placing the order.
4.2. Exact price and delivery time are determined by the selected option, order volume, types of goods delivered and delivery address. If an order is placed through the website, the exact price and delivery time will be provided to the buyer at the time of placing the order. If you place an order by another method, the operator will announce the exact price, terms and conditions of delivery.
4.3. Due to unforeseen circumstances, the delivery time may be extended, about which the seller or the courier service must immediately notify the recipient.
4.4. At the time of receiving the order, the receiver is obliged to check the integrity and completeness of the goods. If the product or its packaging is damaged, or the product does not correspond to the order, or the packaging is inappropriate, the recipient of the order has the right to refuse the order or give the seller the opportunity to correct the defect.
4.5. In individual cases, if the recipient is unable to receive the order on the day of delivery for their own reasons, the recipient or the buyer may be re-charged for delivery.
4.6. If the recipient rejects the order for any reason, the party will be guided by the order rejection policy.
4.7. If the recipient does not receive the order within the agreed time, the buyer is obliged to notify the seller about this in any available way specified in the "Contacts" section.
4.8. In case of incorrect delivery of the order due to the fault of the seller or the courier service, the redelivery of the order is free of charge.
4.9. In the case of ordering the delivery of goods on a specific date and time, the possibility of such delivery must be agreed with the operator, and in case of confirmation, this deadline is the deadline for order fulfillment.
4.10. Delivery of e-certificates and other additional goods/services, which can be delivered instantly via e-mail, is carried out within 1 hour of payment confirmation. If the certificate is not received on time, the buyer is obliged to contact the operator to find out the information related to the problem and to eliminate it.
5. Order Return Policy
5.1. The buyer has the right to return the order within 14 days of purchase without giving a reason. This term is calculated from the moment of receipt of the goods by the buyer or a third party indicated by him (except the carrier).
5.2. In order to return the goods, the buyer must send a request by e-mail from the contact department.
5.3. In the application, the buyer must indicate the following information:
5.3.1. Name, physical address, phone number, email address.
5.3.2. Date of order, date of payment of order fee
5.3.3. Attach photo/scanned copy of receipts
5.3.4. In case of non-cash payment: card/account number from which the payment was made and transaction statement from the bank.
5.3.5. The list of goods/services that the buyer wants to return. The seller is obliged to review the application within 7 days of receiving the application, as well as return the refundable amount to the return point no later than 14 days after receiving and approving the returned goods. Confirm the return application. The address of the point of return will be communicated to the buyer after the confirmation of the application submitted for return.
5.4. The refund amount is determined based on the list of goods/services that the buyer wants to return, as well as the list of goods/services to be returned.
5.5. List of goods that are not subject to return:
5.5.1. If the product is made to the individual order of the buyer.
5.5.2. Perishable goods
5.5.3. Product with signs of damage
5.5.4. Services used, or services for which a request for use was submitted.
5.6. The buyer does not receive a refund for the delivery of the goods at the time of processing the order.
5.7. In case of returning the certificate, the refund amount is determined as follows:
5.7.1. If the certificate is returned without damage or signs of opening, the buyer will be refunded 100% of the order price.
5.7.2. In case of damage, traces of opening the package or incorrect packaging, the seller has the right not to return the value of the package.
5.7.3. If the physical carrier of the certificate is damaged or the certificate is found to be activated, used, blocked, revoked or not genuine, the seller reserves the right to refuse to refund the value of both the certificate and its packaging.
5.8. Only the buyer has the right to return the goods/services within the period specified in clause 5.1 of this agreement.
5.9. For third parties, the certificate cannot be considered as a security and is not subject to return and/or exchange for cash, but is intended only for the exercise of the right of the client to receive services according to the valid certificate.
5.10. The buyer, after confirming the return of the goods by the seller, is obliged to deliver the returned goods to the return point at the address indicated by the seller. The responsibility for the condition of the goods rests with the buyer until the seller accepts the returned goods.
5.11. The condition of the returned item will be assessed upon delivery of the item to the return location.
5.12. Return shipping is at the buyer's expense.
5.13. The buyer's refund will be made using the same form of payment that the buyer used when placing the order.
5.14. If bonuses are used during the payment of the order, its amount will be deducted from the amount payable to the buyer.
6. Order Cancellation Policy
6.1. The buyer has the right to refuse the order if:
6.1.1. If the order is canceled before the order is submitted for fulfillment, the seller will refund the entire amount paid by the buyer.
6.1.2. In case of refusal of the order before the moment of delivery of the order or the moment of delivery to the courier, the seller has the right to withhold the cost of packaging and/or other goods that have already been made according to the individual order of the buyer.
6.1.3. In case of rejection of the order delivered in proper quality after the delivery of the order to the courier, the seller has the right to retain the cost of packaging and/or other goods made according to the individual order of the buyer, as well as the cost of delivery.
6.2. In case of rejection of the application, the buyer is obliged to contact the operator to implement the rejection of the goods and/or to receive instructions on further actions.
6.3. At the time of receiving the goods, the buyer has the right to reject the damaged goods. In this case, the buyer asks the courier or the seller to record the fact of receiving the damaged goods and immediately inform the operator (if the goods were received by courier service). The buyer will be refunded both the order and delivery amount (if paid).
6.4. If the buyer has already received the order, the order cannot be canceled, but the buyer has the right to return the order.
7. Liability of the parties.
7.1. The seller undertakes to fulfill the terms of this agreement.
7.2. The contractor takes the responsibility to perform the service in a timely and quality manner and is responsible for its safety.
7.3. The seller undertakes not to disclose the personal data of the buyer (user) specified during registration and/or placing an order and/or activating a certificate to persons not related to the execution of the order.
7.4. Any claim regarding the volume and quality of the services provided will be considered by the contractor. The seller provides the contractor's data at the customer's request within 3 working days.
7.5. If a claim is received regarding the volume and quality of the services provided, as well as other circumstances for which the contractor is responsible, the seller shall send it to the contractor within 5 days.
7.6. Complaints regarding the quality and timing of service delivery are sent to the seller through the "Contacts" section. by e-mail specified in the section and subject to review by the seller within 10 days of receipt.
7.7. The seller is not responsible for improper delivery of services by the contractor, including non-compliance with the specified quality and quantity of services. The seller is not responsible for the damage caused to the customer's life, health or property, other rights of the user and legally protected interests during the provision of services by the contractor.
7.8. The buyer or customer is responsible for the accuracy of the information provided when registering on the site and/or purchasing the certificate and/or activating the certificate.
7.9. All information materials presented on the Website and other online platforms of the Seller are for reference purposes only and do not represent fully reliable information about certain features and characteristics of the product/service. If the buyer has any questions about the features and characteristics of the product/service, he should contact the seller before placing the order. The contact information of the performer about the service can be found on the website in the description of the service or obtained from the operator. The seller does not provide advice on the services sold.
7.10. The seller has the right to transfer his rights and obligations for the fulfillment of orders to third parties.
7.11. The seller shall not be liable, may not be sued, and shall not be liable for damages if:
7.11.1. caused by the User's failure to comply with the terms of this Agreement.
7.11.2. arising from acts or omissions of suppliers to the customer.
7.11.3. ARISING FROM SUPPLIER'S ACTS OR OMISSIONS BY USER.
8. Preservation of Copyright
8.1. All photo/video/text material on the Website and other online platforms of the Seller are the property of the Seller and/or its suppliers and/or product manufacturers; Therefore, their use without the consent of the copyright holders is strictly prohibited.
9. COOKIE POLICY
9.1. Cookie files - are small text files that help the website work smoothly and efficiently. They are stored on your device and can be deleted at your discretion.
9.2. The Cookie Policy is a separate document, the terms of which may change independently of this Agreement. In case of changes in the policy of cookie files, the user of the site will be notified of this change through the built-in functions of the site. If the Cookie Policy is not accepted before the latest version becomes effective, the Site will automatically prompt you to read and accept the latest version of the Cookie Policy.
10. Personal data
10.1. "Personal Data" within the scope of this Agreement means information or a set of information about a particular natural person. This information includes, but is not limited to, first name, last name, middle name, contact information (address, phone, e-mail), date of birth, as well as other personal information that the seller receives during the performance of this agreement.
10.2. Requirements for the use of personal data are described in the privacy policy. The text of the privacy policy is publicly available on the seller's website so that anyone can read it. The Privacy Policy is described in a separate document and is subject to change without regard to the terms of this Agreement.
10.3. By accepting the terms of this offer, the buyer/customer automatically agrees to the terms of the privacy policy; Therefore, please read the privacy policy before agreeing to the terms of this offer if:
10.4. The privacy policy may be accepted by the user of the site regardless of the acceptance of the terms of this offer, therefore:
10.4.1. If the Privacy Policy was previously accepted, by accepting the terms of this Agreement, the Buyer/Customer accepts the new version of the Privacy Policy.
10.4.2. If the Privacy Policy changes after accepting the terms of this Agreement, the User may accept the new Privacy Policy without changing the terms of this Agreement.
10.5. The buyer and/or customer authorizes the seller to transfer personal data to the contractor and/or partner economic entity, if this is necessary for the fulfillment of the seller's obligations under this agreement or for the customer to use the service according to the certificate. It is assumed that the partner entity that receives personal data undertakes to process this data in accordance with the applicable legislation of Georgia.
11. Final Provisions
11.1. Buyer's purchase or use of a certificate constitutes acceptance of all terms of this offer.
11.2. The validity period of the offer is unlimited, unless otherwise stated on the website.
11.3. The seller has the right to make changes to the offer without notifying the buyer. In this case, the rights and obligations of the parties are defined in accordance with the version of the offer that was valid at the time of purchasing the certificate.
11.4. This Agreement takes precedence over other documents published on the website.
11.5. If any provision of this Agreement is inconsistent or unenforceable under applicable law, all other provisions shall remain in effect, and the inconsistent provision shall be deemed to be replaced by the applicable enforceable provision under applicable law, which in its content is closest to the terms of the Agreement.
11.6. In the case of issues not regulated by the terms of this agreement, the rule defined by the current legislation of Georgia shall apply.
12. Force majeure circumstances
12.1. The seller is released from responsibility for partial or complete non-fulfillment of the obligations under this contract, if this was caused by the occurrence of force majeure circumstances (force majeure) that arose after the conclusion of this contract as a result of extraordinary events that the seller could not have foreseen or taken reasonable measures for. to prevent
12.2. Force majeure includes events beyond the Seller's control and for which the Seller is not responsible, such as: war, riot, strike, earthquake, flood, fire, weather conditions or natural disaster, epidemics, as well as by state or local government authorities and management Decisions made that prevent the fulfillment of the terms of this Agreement.
12.3. In the event that force majeure circumstances occur, which prevent the fulfillment of the obligations under this agreement, the execution of this agreement will be suspended for the duration of the force majeure circumstances.
13. Dispute Resolution Procedure
13.1. Any dispute arising between the parties related to the execution of this Agreement shall be resolved through negotiation.
13.2. In the event of a dispute, if the parties fail to reach an agreement through negotiation within 30 (thirty) calendar days, they unconditionally agree to resort to other means of dispute resolution provided for by the legislation of Georgia.
13.3. Any dispute between the parties to the contract will be settled in the court located according to the location of the seller.
13.4. The parties consider the territory of Georgia as the place of fulfillment of the terms of this agreement.
